Privacy Policy

Last Updated: 18/11/2025

At HSL Trade, we are committed to protecting your personal information and ensuring a safe and transparent experience when you interact with our website or services. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of the HSL Trade website and services.
By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Name
Email address
Phone number
Company details
Billing or shipping address
Any information voluntarily submitted through forms or communications

b) Technical Information

IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and tracking technologies

c) Transactional Information

Product inquiries
Orders and purchase details
Payment confirmations (no full payment details stored)

3. How We Use Your Information

We use your data to provide and improve our services, including:

Processing orders and inquiries
Providing product information
Communicating with you (email/phone)
Improving website performance
Personalizing user experience
Managing business operations
Fulfilling legal or regulatory requirements

We do not sell or share your information for marketing purposes.

4. Communication & Contact

By submitting your details, you consent to be contacted by:

📧 [email protected]
📞 +233 578 813 209

We may contact you regarding:

Orders
Product updates
Customer support
Business-related communications

5. Cookies & Tracking Technologies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Store preferences
Track website performance

You can disable cookies through your browser settings, but some features may not function properly.

6. Data Sharing & Third Parties

We may share your information only when necessary, such as with:

Shipping companies
Payment processors
Legal authorities (if required)
Service providers assisting in operations

We do not share information with third parties for advertising or unrelated marketing.

7. Data Protection & Security

We take data security seriously and use reasonable measures to protect your information from:

Unauthorized access
Loss or theft
Misuse
Disclosure

However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your personal information only as long as necessary to:

Complete transactions
Provide services
Meet legal or business requirements

You may request deletion of your data at any time.

9. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your information
Withdraw consent
Request details on how your data is used

To exercise your rights, contact us at:
📧 [email protected]

10. Links to External Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of external websites.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
Continued use of our website signifies acceptance of the updated policy.

12. Contact Information

For questions or requests regarding this Privacy Policy, contact us: